Our team

Paul Martin

Consultant

With a strong financial background, Paul focuses on improving business processes and customer contacts in ways that positively impact the bottom line for clients. His approach to process improvement not only includes implementation of effective and efficient design, but also a method of linking process activities to individual performance accountabilities and to business results.

Paul has had broad experience in the finance sector, both in commercial banking across Europe with Chase Manhattan as well as in retail financial services in the UK with the Halifax, where he was in charge of the branch network. Earlier roles in distribution included responsibilities for a regulated sales force and estate agency. His extensive exposure to a variety of customer contacts equipped him well to go on and launch a unique call centre business to serve a range of private and public sector clients.

He qualified as a chartered accountant in 1980 and attended the Cabinet Office Top Management Programme in 1996. He recently served as a non executive director of a high-growth PLC for seven years.