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Our team
John Hutchinson
Consultant
John works on-site with client management teams to develop technical and customer handling, team leadership and facilitation skills. In constructing these programmes he draws widely on his experience of profit building and process reengineering gained working in many countries and industries.
This experience includes 11 years as a regular army officer, 19 years running businesses in Europe and Africa, mainly with ITT. He became a Management Consultant with Philip Crosby Associates and he has worked with major clients in UK, Europe and the Gulf. These include the Post Office, Egg, BAE Systems and Millennium BCP’s developing operations in Portugal, France, Greece and Turkey.
John’s qualifications include a Cambridge MA in Engineering and he is fluent in French.
Latest News
13.12.08 Excellence in local markets
02.01.08 Rhetoric vs reality in service
13.11.07 Financial diseases of the rich
11.07.07 Principles-based regulation
31.05.07 Choreographing customer experiences
17.04.07 Engaging your customers
23.03.07 Implementing lean service
13.11.06 Crisis Management
Insights
Our work regularly puts us at the leading edge of issues facing senior managers in our clients...
Case Studies
Lloyds TSB
The extra load of compliance costs looked in - escapable. The figures for opening new current accounts, were very worrying:
