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Our team
Joe Liddane
Managing Director
Joe is Setanta’s Managing Director. He is significantly involved in managing key relationships and delivering high quality solutions. Twenty years of involvement in consultancy have included extensive work for major organisations in banking, insurance, central government, the European Union, publishing and retailing.
Formerly a chartered accountant and partner in the consultancy division of Ernst & Young, Joe has worked on performance improvement issues with the public sector and financial services companies since 1989.
Clients where Joe has made substantial contributions to improved business results include the Department for Work and Pensions, the National Audit Office, European Commission, Abbey, Bank of Ireland, First Active, Halifax, Lloyds TSB, NatWest, Sedgwick Gateway Foodstores and HarperCollins.
Latest News
13.12.08 Excellence in local markets
02.01.08 Rhetoric vs reality in service
13.11.07 Financial diseases of the rich
11.07.07 Principles-based regulation
31.05.07 Choreographing customer experiences
17.04.07 Engaging your customers
23.03.07 Implementing lean service
13.11.06 Crisis Management
Insights
Our work regularly puts us at the leading edge of issues facing senior managers in our clients...
Case Studies
Lloyds TSB
The extra load of compliance costs looked in - escapable. The figures for opening new current accounts, were very worrying:
