Our team

Fred Thiemann

Consultant

Fred is an expert in measuring and improving service quality. He specialises in designing systems that provide critical metrics to support organisational change. His expertise covers customer satisfaction measurement (external & internal), quality improvement processes, customer relationship management, performance assessment and customer-perceived value measurement

Formerly Director of Marketing Research & Information with Bank of America, Fred also served on the Board of Examiners for the Malcolm Baldrige National Quality Award. He has worked with clients such as Abbey, Canadian Imperial Bank of Commerce, Charles Schwab, Columbia-Freestate Health System, HBOS, Manulife Financial and NatWest.

Fred is based in San Francisco, California and works for international clients in all parts of the world.