Excellence in local markets

13.12.08

Peter Drucker's comment that "Sooner or later all good strategies must degenerate into real work" is timeless in its relevance. But, it's even more important in the tough financial markets in which banks presently operate. Maintaining sales performance and keeping customers satisfied are perennial concerns for most banks. Joe Liddane's presentations on these topics at EFMA conferences in Barcelona in early 2009 contain some thought-provoking insights. For further details visit www.efma.com